TERMS AND CONDITIONS STATEMENT

At Chopt-up Industries, we want to make the whole shopping process as easy as possible. 
Below you will find our ordering and return policies. 

Our goal is to provide you with the best product possible.  We design and manufacture our products to the highest quality.  And we stand behind every product that we sell.  All Chopt-up Industries products are made in the USA.

Payment:

Chopt-up Industries welcomes MasterCard and Visa credit cards when ordering through our secured Online Shopping Cart.  At the time of your order, you will be asked for your shipping address, billing address and credit card information, which will be verified, authorized and then completed through our secured server.  If you cannot pay by credit card, you have the option to pay by personal check or money order. You should fill out the order form provided Order Form and mail to Chopt-up Industries, P.O. Box 10146 Oakland, CA 94610.  All personal checks will be cashed immediately and your order will not be shipped until your check has cleared our bank.  Chopt-up Industries does not accept credit cards from a bank outside the United States.

Shipments:

Chopt-up Industries makes every effort to get you order out in a timely manner.  Most orders will be shipped within two to three weeks.  Please allow 5- 10 days shipping time.  Special and custom orders may take longer to process. 

Backorders:

If an item is on backorder, you will be notified immediately by e-mail. Chopt-up Industries will not cancel any backorder unless we are notified by the customer to cancel the order. 

Sizing:

When ordering a Cotton Twill or Black Denim Chopt-up jacket, order one size larger than you wear.  If you wear a large shirt, then you order an X-Large jacket, etc.

Sales Tax:

We are required to collect sales tax on all purchases shipped in the State of California. 

Returns and Exchange:

Chopt-up Industries has a 15-day of receipt return policy and will be based on the Delivery Confirmation date stated by the shipping service.  Requested returns after that date will not be accepted.  We will refund the merchandise amount to your original method of payment or provide you with a product exchange.  Please allow 30-days for credits on returns.  All item(s) returned must be in absolute unused, in new condition and in re-sale condition with all tags attached.  Any item(s) that have been returned and are in used condition will be sent back to the buyer at the buyer’s expense.  Customers are responsible for the cost of the shipping and handling on returned items to Chopt-up Industries.  All returns or exchanges must have a Return Authorization Number.  Please e-mail customer service requesting a RM#,sales@chopt-up.com.  Once you have been approved, you will receive confirmation e-mail.  When returning merchandise, please fill-out completely the return form including a contact person and a reason for the return or exchange.   Return Form   Send all returns to the following address:

Chopt-up Industries
P.O. Box 10146
Oakland, CA 94610
Attn: Returns

All merchandise that is sent by Chopt-up Industries is inspected for accuracy and condition. We will happily exchange or refund any item that was found defective or incorrect.  In the event that an incorrect item was shipped or if a product is defective, we will refund your shipping charges to your credit card. 

Cancellation Policy:

Your order is placed through our automated shopping cart system.  The moment your order is received by Chopt-up Industries, the details of your order is recorded, your credit card payment has been authorized and your order is being processed.  Our policy prohibits order cancellations once you have authorized an order.

Freight Claims:

All orders are carefully inspected and packaged before shipment. Damage occurring in transit must be reported to the carrier. All responsibility for damage or shortages after leaving our warehouse lies with the carrier and not with Chopt-up Industries.

Prices:

All prices, terms and conditions are subject to change without notice.

Customer Service:

Please direct all inquiries or comments to sales@chopt-up.com or by mail:

Privacy Policy

At Chopt-up Industries, we know that security is a major concern of our customers.  Our utmost priority is ensuring that your personal and payment information is secure and your privacy is respected.  We take transaction and data security very seriously!   It is Chopt-up Industries policy that we collect no personally identifiable information about you when you visit our Web Site unless you choose to provide that information.  Any information Chopt-up Industries does collect will be kept strictly confidential.  This Privacy Policy does not describe information collection practices on other sites, including those linked to or from our Web Site. If you have any questions, please do not hesitate to e-mail us at sales@chopt-up.com.

What information does Chopt-up Industries collect?

When a customer places an order, we will ask you for your method of payment, credit card account number, the expiration date of your credit card, the name as it appears on your credit card, billing address, shipping address, if different from the billing address, your daytime telephone number and e-mail address. Our Web Site may collect and save only the default information customarily logged by web server software. Such information may include the date and time of your visit, the originating IP address.

On-line Security

Chopt-up Industries has taken careful measures to ensure your information is secured.  Our secure server software technology is used to make sure your information is “encrypted,” so that all Internet transactions cannot be read while it is being transmitted.  In addition, we do not store your credit card information on file. 

We limit access of your personal information to employees with a specific need while providing a service or product as part of their jobs.  Although we make the best effort in securing your information, we cannot assure security during Internet transmission.

Privacy

Chopt-up Industries understands that privacy is an important issue to our customers.  Our customers are not for sale.  Your information will be kept strictly confidential.  We will not sell, rent, lease or give to anyone your e-mail address, telephone number or any of your personal information to make a buck. 

Termination of Access

The use of this Site and its services is a privilege. We reserve the right to suspend your use of this Site for any reason at any time, in our sole discretion.

Children

Children under the age of 13 are prohibited from using, registering or otherwise submitting personal information to us.  Chopt-up Industries does not collect personal information from any person under the age 13.  Children under such age must not use the web site or services offered.   If you are under the age of 13, please exit this site.

Trademarks

The Chopt-up Industries logo (is/are) trademarks or service marks of Chopt-up Industries.

Indemnification

You agree to indemnify, defend and hold harmless the Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

Governing Law and Jurisdiction

These Terms and Conditions, collectively constitute an agreement between Chopt-up Industries Choptup.com or Chopt-up.com and you, our customer, regarding the online shopping services and are governed by the laws of the State of California without regard to conflict of laws and rules. The parties agree to jurisdiction and venue for any dispute hereunder solely in the State of California.

Policy Changes

Chopt-up Industries policies may be revised from time to time as our company grows. We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time.  Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.  

Contact Information

Should you have any questions or comments regarding our Website, you should send an e-mail to sales@chopt-up.com or contact us by mail at:

Chopt-up Industries
Customer Service
P.O. Box 10146
Oakland, CA 94610